Nationwide Delivery -excludes frozen products
We can now offer nationwide delivery to most of the UK. Delivery charges are calculated on total shipping weights of your order including packaging. For all orders over £75 Nationwide shipping will be Free.
Our Current Prices are:
Under 2kg = £2.99 - Sent second class with Royal Mail
Under 5kg = £6.99
Under 15kg = £7.99
Under 25kg = £8.99
Over 25kg - Please contact Us
We aim to dispatch most orders within 2 working days and will ship with a Next Day Delivery where possible.
Currently we are unable to ship our frozen products with nationwide delivery.
We personally deliver all orders within a 10 mile radius of our home address (MK43 7HS).
We offer free local delivery on all orders over £29 and if under charge just £1.99 for deliveries up to 5 miles and £2.99 for deliveries up to 10 miles. Deliveries within 1 mile will be free of charge!
If you fall within our 10 mile local delivery radius then you will be able to select it at checkout.
Local delivery’s are carried out once per week (currently on Thursdays), this means you can take advantage of our ‘Repeat Order’ Subscriptions when choosing your pets’ favourites.
Click and collect
Our Click and Collect service is now available by appointment only, from our home address located in Radwell, Bedfordshire. If you wish to place an order for collection this can be done either online, over the phone or by emailing email@example.com.
If in stock, orders are normally ready to collect the same day as your order being placed, but Brett or Laura will be in touch upon receipt of your order to arrange a suitable collection date and time.
Unfortunately as we run our business from our home address and are not a shop we are unable to accept walk-in customers to ensure the safety of both our staff and visitors. Our Click and Collect service is only operational on a prearranged basis with the customer. If you have any queries regarding this service, please do not hesitate to contact us.
If you wish to place an order for international delivery this can be done either over the phone or by emailing firstname.lastname@example.org. We will then get a quote for your shipping and get back to you within 24hours, if you are happy with this quote we will then process your order for you.
If you are unhappy with your purchase for any reason you have the right, as per The Consumer Act, to an exchange or refund.
Damaged or wrong products:
We personally pick, pack and deliver your orders and do our upmost to deliver the correct goods undamaged. However mistakes and accidents can happen.
Change of mind:
Did you order the wrong product or would like to exchange for a different product?
By law you have 14 days to notify us from when you receive your order. You can notify us by phone (01234 781 244), email (email@example.com) or via our social media pages. You will then be responsible (including any shipping fees) to return the products back to us within the required 14 days and we will then either replace or issue a refund.
All returned products must be returned in the same condition you received them in.